Anyone who’s conversed with Apple’s Siri or Microsoft’s Cortana has made friends with a chatbot. A chatbot is a form of artificial intelligence that responds in a conversational manner, in print or verbally, to questions or requests from people: “Where’s the nearest McDonald’s?” or “Call Doug.”…
But, for chatbot developers, that’s baby talk. Chatbots have the power to personalize a business, give customers a more intimate experience and build consumer loyalty by giving a phone menu or website store a pleasant, responsive, human personality.
