The B.C. NDP government spent $47.66 million last year on the contract with Telus for the province’s vaccine booking hotline, documents obtained under freedom of information law reveal.
The hotline, plagued by initial problems, was designed to assist the first wave of those eligible for vaccines to easily book appointments at provincial clinics and sites. The documents reveal some of the early growing pains, including some challenges in tracking the hours worked by call agents.
The first invoice, for $20.4 million, was dated May 28, 2021 and reflected the initial setup of the Telus Elements call centre platform and costs for service from Feb. 28 to April 30. The actual number of hours billed was withheld under a clause in the freedom of information law that protects proprietary information, such as unit pricing…read more.